Handling difficult customers & complaints
Facing an unhappy customer, teams have a clear method: listen, acknowledge, resolve, without raising the temperature.
Chosen by demanding companies, deployed to thousands of employees worldwide
What your teams get
A preview of the program: memos, polls and actions to take on the floor.
The LAST method for handling complaints in 4 stepsMemo
What usually makes a tense customer exchange harder to handle?Poll
Rewrite one real complaint in three parts: feeling, problem, next stepAction
Compare a common complaint response with a teammate and make the wording calmerAction
How it works
1
Pick the template
Start from a ready-to-launch program built for your topic.
2
Adapt it in minutes
Add your documents: Eli tailors every piece to your company.
3
Roll out, track, measure
Your teams take part on mobile or desktop, and you track it in real time
